Wayland Dental is looking for a motivated, resourceful, customer-driven Dental Front Office Receptionist to join our team. This position serves as a welcoming presence to all patients, vendors, and guests while offering day-to-day expertise in practice-level functions. This role is provided direction and responsibility for various administrative and clinical tasks daily and is assigned those responsibilities by the Practice Leader.
Schedule: Mon 7am-5pm, Tues- 11am-8pm, Wed 7am-5pm, Thurs- 7am-2pm, Fri 7am-3pm (subject to change)
Dental Front Office Receptionist Duties/Responsibilities
- Maintain meticulous records to ensure all provider, insurance, and patient accounts are recorded and posted correctly
- Schedule and confirm patient appointments to maximize the provider schedules
- Present treatment plans and financial responsibilities effectively to patients
- Address patient concerns while remaining calm, effective, and even-tempered in high-pressure circumstances
- Maintain a positive and professional image, both individually and within the workspace
- Consistently meet the expectations and responsibilities of the Practice Leader and practice needs
Dental Front Office Receptionist Required Skills/Abilities:
- Dental office experience preferred
- Willing to train the right candidate
- EagleSoft experience strongly preferred
- Excellent oral and written communication skills
- Adhere to OSHA guidelines, HIPAA Privacy Policy, and operating procedures
- Facility with Microsoft Office and dental practice management software
- Positively contribute to a respectful and collaborative working environment with coworkers
- Facilitate patient comfort, care and satisfaction consistently
- Willingness to advance skills through continuing education opportunities
- Present to work during scheduled shifts
Dental Front Office Receptionist Education and Experience
- High School Degree
- Prior front desk experience in a medical or dental office
- People management or staff/ project coordination experience
Dental Front Office Receptionist Physical Requirements
- Prolonged periods sitting at a desk and working on a computer
- Prolonged periods of standing and bending
- Must be able to lift <15 pounds at times
Benefits for Full-Time Employees*
- PTO, paid holidays, office closure days
- Medical
- Vision
- Dental allowance
- 401(k) Eligibility
- And many more!
*Benefits subject to change and eligibility*