Analyst 1, Cust Contract Admin
Description: Must have B2B Collections exp *** Please note we are looking specifically for local San Diego candidates, as job is based in San Diego. Position is currently a hybrid position, working in the San Diego office Mon/Tue, and working remotely Wed/Thu/Fri. While we are working a hybrid model for now, all candidates should understand that they can be called back to the San Diego office as soon as it's safe to resume. Pay rate to the worker $26 Shift - 730-4 or 8-4:30PM Interviews - phone and/or video *Have to be able to handle large volumes - 50 min. accounts / 3 million spend. *Want to see candidates with long term staying power, no short term assignments *Excel skills - Vlookup, Pivot tables *Analytical skills, problem solving skills, reconciliation skills and business to business (commercial) collection skills * Must Be Local to San Diego as this is a hybrid work model *Bachelors preferred but not required Experience: 3+ years in business to business/commercial collections or account reconciliation, preferably in a manufacturing environment. This position is responsible for securing AR for the company. Candidates must be local to San Diego, as this is currently a hybrid work model. Strong focus on analytical/critical thinking, account reconciliation skills, good communication skills, as well as providing customer service to our internal and external customers. The position requires employees to contact customers via phone/email/mail, create and send manual invoice(s) electronically or overnight mail as requested following company protocol, research and resolve customer disputes/concerns in a timely manner, escalate accounts for non payment, provide customer service to customers seeking information on their invoices/accounts receivable balances. The employee may also perform additional duties as needed. I. Essential Functions Primary responsibility for monitoring accounts receivable balances; perform collection functions on assigned accounts; resolve customer issues related to non-payment; conduct payment negotiation, & reconcile accounts as needed to determine action needed. Escalates accounts as necessary. Works closely with Contracts, Credit, Billing, Database, Asset Management, Reconciliation team, and Accounts Receivable areas to identify and resolve issues affecting timely account payment. Maintain our culture with a positive team environment. Assist in other areas as directed by Supervisor. Other key job functions to include the following; maintain our culture with a positive team environment. Assist in other areas as directed by Supervisor. II. Specific Duties, Activities, and Responsibilities A. Collection Activities Collect customer payments in accordance with payment due dates, communicate with customers in a positive and friendly manner, identify issues attributing to account delinquency, work closely with Asset Management Team, and other teams as needed, maintain appropriate documentation of issues in the SharePoint/SAP notes system, perform reconciliations as necessary to resolve issues affecting timely payment, negotiate payment plans on delinquent accounts, review and monitor assigned accounts and all applicable collections reports, provide timely follow up on payment arrangements, maintain required level of documentation on collection efforts, escalate delinquent accounts as per the escalation protocol, complete all reports on delinquent accounts by the established deadlines, and other duties as determined by management. B. General Responsibilities Work with other departments to ensure process and policy consistency and effectiveness among areas, proactively seek ways to improve the accuracy and efficiency of Pyxis processes, maintain a general knowledge of all Pyxis products, and perform other duties as requested. C. Professionalism Maintain a consistent work schedule in order to establish reliability with co-workers and customers, eliminate negativity by discouraging dissension and complaints directed at other employees/departments, focus constructive criticism where necessary through proper channels, set a positive example for co-workers and other employees by maintaining a positive attitude and professional demeanor at all times. III. POSITION REQUIREMENTS Education: BA, BS or equivalent with business (preferred), accounting, or finance emphasis a plus Experience: 3+ years in business to business/commercial collections or account reconciliation (preferred), preferably in a manufacturing environment. Knowledge / Skills: Strong interpersonal skills, tact, persistence, analytical & critical thinking skills, patience, strong customer service orientation, account reconciliation skills, excellent follow through; strong verbal and written skills; working knowledge of spreadsheets (Excel) and word processing, familiarity with computerized accounting / accounts receivable systems, & Excel, effective time management skills needed. Physical / Mental: Manage changing priorities and multiple responsibilities, work extended hours, make decisions under pressure, work effectively in a team environment. Work Environment: Hybrid work model, limited travel. Professional office environment with heavy customer as well as internal demands. Hectic active workday with constantly shifting priorities. Open team environment. Primary Work Location USA CA - San Diego Bldg A&B Please note, information contained within this job posting is subject to change per BD Management discretion. Advancing the world of health Welcome to the world of BD. Advancing the world of health is our purpose. BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. BD helps customers enhance outcomes, lower costs, increase efficiencies, improve safety and expand access to health care. BD has a presence in virtually every country and partners with organizations around the world to address some of the most challenging global health issues.
