Customer Contract Admin or Customer Support Representative

  • Sector: Healthcare
  • Contact: Marie Nellas
  • Client: Medical Recruitment Strategies
  • Location: Franklin Lakes, United States of America
  • Salary: Negotiable
  • Expiry Date: 30 August 2023
  • Job Ref: BBBH230541_1685638363
  • Contact Email: mnellas@medicalrecruitmentstrategies.com

This position is responsible for processing distributor chargebacks in an efficient and accurate manner for all US business segments. This position is accountable to format, load, reconcile and process chargebacks including the resolution of all non-pricing errors. Responsibilities include coordination of end customer account research and maintenance as well as partner cross reference maintenance.

This position will embrace standard procedures, utilize systems and tools effectively, and practice sound analytical judgment in their processing of chargebacks to optimize US Region results and overall financial risk.

* Accountable for all aspects of the chargeback process including submissions, error resolution, variance reporting, AR reconciliation support, and distributor chargeback settlements
* Collaborate with our distributor partners to support business process continuous improvement activities, conduct root cause analysis, and determine error prevention solutions
* Partner with customer data management, contracting, membership, and other BD teams to responsively address distributor chargeback related issues and claim processing errors
* Exercise appropriate controls to minimize disputed chargeback financial exposure and rebate reserves across all businesses
* Efficiently research, match and maintain customer master data with regards to timely dispute resolution and Distributor Partner Cross Referencing and the creation and management of Non-Transactional accounts
* Consistently practice policies, procedures, and processes to harmonize all aspects of distributor operations, with appropriate flexibility to meet customer/market needs and dynamics
* Maintain chargeback related training material and updated desktop procedures in order ensure standard team practices that adhere to best practice efficiency and accuracy
* Document any identified gaps in chargeback procedures and work with the team leaders and managers to find resolution
* Provide reporting for your assigned distributors and tasks to keep leaders informed