COVID-19 Vaccine is mandated for this role
Responsibilities
check in/out, booking appointments, verifying insurance various front-end tasks
Greets patients and visitors with a prompt, courteous and helpful manner
Collects copayments and past due balances for accounts
Checks in patients, verifies and updates demographic, insurance, and other necessary information
Coordinating schedules for physical and occupational therapy appointments
Facilitate referrals and treatment authorizations if needed
Answer phones
Be able to work flexible hours and cover other offices if necessary (Malden location)
schedule: Monday-Friday rotate can start as early as 7:15am and end as late as 6:30pm
Qualifications
- has experience checking in/out, booking appointments
- previous medical office experience required
- High School Diploma or equivalent
- Ability to multi-task in a fast-paced environment
- Strong organization and time management skills
- Positive and productive attitude
- Excellent communication and interpersonal skills
- Knowledge of insurance verification, referral management
- Knowledge of Centricity (highly preferred)
- Knowledge of Epic (highly preferred)
- Team Player
Experience:
- Customer service: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
- Medical receptionist: 1 year (Preferred)
