Description:
Schedule :
4 weekdays from 11:00 am - 7:00 pm and 1 weekend day 9:00 am - 6:00 pm
Our Customer Service Pharmacy Technician coordinates communication between pharmacy, providers and facilities while resolving prescription issues in a timely, efficient, courteous, responsive, reliable, and respectful manner.
This person:
Answer and submit inquiries regarding patient information and medication therapies
Take requests for refill orders, out on pass, patient discharge orders, and special delivery requests
Assist the pharmacist with facility and physician office communications
Obtain patient information for our data base by calling patient care representatives and physician offices
Utilize judgement in knowing when to escalate issues to the management level
Utilize various programs such as Outlook, Excel, and Microsoft Word
Complete assigned projects upon request in a timely manner
Perform other tasks as assigned
Qualifications:
HS diploma or equivalent is required
1 year of previous experience with direct client communication-customer service
Prior health-care/pharmacy experience preferred
Strong computer and data entry skills
Must have good oral communication skills, attention to detail, and problem-solving skills
Pharmacy Technician Certification preferred
