Duties include direct contact to payers and patients, problem analysis, filing of appeals, recommendations for escalation/external collections, and resolution of refund requests. Biller will review of payer contracts; research insurance benefits; determine necessary documents and calculate an accurate rate of pay; communicate with providers, insurers and/or financial institutions effectively. While performing the duties of this job, the employee is regularly required to use hands and fingers to perform the following: utilize computer, answer the phone, update and file patient information in the files and document all communication. The position also requires an extensive amount of data entry work.
