*Representative I - RX Comm

  • Sector: MRS Medical
  • Contact: Elaine Vincent Collantes
  • Client: Medical Recruitment Strategies
  • Location: Cumberland, United States of America
  • Salary: Negotiable
  • Expiry Date: 03 November 2022
  • Job Ref: BBBH401806_1659740807
  • Contact Email: ecollantes@medicalrecruitmentstrategies.com

We are looking for a Representative I - RX Comm to join our team!

REMINDER: the position is onsite and needs to be local and has transportation.

-Has already taken COVID-19 vaccination shots.


Support for CVS.com/ RX Records responsible for providing concise patient and prescription information in accordance with HIPAA requirements via various sources in a call center environment


  • Tasks for Customer Service Rep can differ per location:
  • Effective delivery of company products and services (40%)
  • Responds to telephone inquiries and orders from homecare patients and referral sources.
  • Provides information on equipment, supplies and services. Determines the best method for providing services.
  • May assist walk-in patients with the selection of equipment, supplies and services. Timely processing/facilitation of patient orders (30%)
  • Processes telephone orders by preparing patient paperwork.
  • Verifies insurance and/or other method of payment. Completes all necessary paperwork in an accurate and efficient manner to facilitate the data entry, accounts receivable and delivery of the order placed.
  • May perform data entry. Distributes copies of paperwork to appropriate personnel.
  • May assist with the processing of billing paperwork. Effective coordination of patient services/supplies (10%)
  • Coordinates the delivery, set-up and pick-up of equipment, supplies and services with appropriate personnel.
  • Ensures deliveries and set-ups can be arranged in a timely manner. Appropriate documentation (10%) *
  • Accurately maintains files of all patient account profile information and referral source data. Customer satisfaction (10%)
  • Resolves patient complaints by identifying problems and coordinating appropriate corrective action.


  • Minimum of 1 year in a customer service or call center environment (call center type environments preferred, if doctors office then anything below managing 75 calls/day would not translate to similar environment).
  • Must have effective and empathetic communication style in managing inbound calls and communications with clients and team members.
  • Computer experience is required with proficiency in Microsoft Outlook, Word and Excel.
  • Basic alpha number data entry skills with attention to accuracy and quality is essential.
  • Intermediate math skills are required with attention to detail and quality essential.
  • Experience in a health care setting or insurance industry is a plus, including knowledge of basic insurance and third party terms and medical terminology.
  • Ability to work with people in a team environment while meeting individual performance goals.
  • Must be able to read and interpret policies, procedures and instructions.
  • Effective organizational skills and ability to prioritize a fluctuating workload and competing priorities is essential.

Submit your most recent resume together with your availability for a quick phone interview.