Chandler Arizona is looking for Representative II - Customer Care Representative (Onsite)
Address: Chandler Arizona United States
Job Type: Contract
Job Responsibilities:
* Be assisting members with their pharmacy benefit plans.
* Will take inbound calls and answer questions regarding prescription insurance, medication coverage and mail order prescriptions so that our members better understand their coverage and options
* Will offer the solutions needed to help simplify their health care experience
* Gathers supplies/equipment for patient orders in preparation for shipment/delivery.
* Assists with inventory control, including purchasing, receiving, stocking, and record keeping.
* Participates in performance improvement activities as directed.
Qualifications:
- 1 year experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry, military experience)
- Computer proficiency in Windows-based applications
- Strong customer service skills, including courteous telephone etiquette and professionalism
- Strong oral, interpersonal and communication skills
