Alarm Service/Installation Coordinator
Location: Cumberland, RI 02864
Schedule: Monday - Friday | 8:30 AM - 5:00 PM
Position Summary:
We are seeking an Alarm Service/Installation Coordinator to join our Security Systems Support Team. This individual will be responsible for supporting burglary, fire alarm, and access systems. You'll work closely with internal departments and alarm service vendors to resolve service and installation issues in a fast-paced, collaborative call center environment. If you have a background in alarm systems and enjoy technical problem-solving, this is a great opportunity to grow with a national leader in healthcare and retail security.
Key Responsibilities:
Collaborate with internal departments to ensure proper alarm system communication.
Manage and update SmartSheet with system validation and reporting data.
Validate that intrusion and fire alarms are reporting correctly over designated phone lines.
Call stores and perform technical troubleshooting to ensure proper system functionality.
Program outbound dial parameters and confirm system responsiveness to remote programming.
Schedule maintenance by coordinating with external alarm service providers via email.
Qualifications:
Required:
3-5 years of experience in alarm system installation or servicing.
Proven ability to multitask and manage multiple ongoing projects.
Strong communication skills and technical troubleshooting capabilities.
Associate's degree in Electronic Technology or equivalent relevant work experience.
Preferred:
Hands-on experience with alarm control equipment such as Honeywell, Bosch, and DMP systems.
CAD (Computer-Aided Drafting) knowledge and/or training in alarm systems.
Factory certifications or training in alarm system technology.
Work Environment:
This is an onsite position with occasional flexibility, based in Cumberland, RI.
Not a patient-facing role.
Safety-sensitive: Compliance with company security protocols is required.
