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Customer Care Representative

Description: Intake Notes: Training hours will be 8 a.m. to 4:30 p.m. Possibility of conversion if budget allows First day will be the start of training This is a Safety Role This role is on site. Workers will have the opportunity to select their shift between the options below. There are 3 shift options, candidate shift preference needs to be included in candidate submittal; 10 a.m. to 6:30 p.m. 12:30 p.m. to 9 p.m.. Split Shift: 8 a.m. to 12 p.m. then 3 p.m. to 7 p.m. Interviews will be completed for this location Pay Rate: $17.50 to align with conversion salary Max Bill Rate: $24.85 The first day will be orientation Bring your heart to work at CVS Health! Our Customer Care division of CVS Health's Pharmacy Benefit Manager business is seeking contingent support for our Pharmacy Benefit Manager division of CVS Health. Are you interested and live within 75 miles of 2401 Cherahala BLVD. Knoxville, TN 37932? An opportunity where you can balance priorities in and outside of work while being committed to delivering heart driven service to our millions of plan members? If so, consider this role at CVS Health, a Fortune 4 company. In this role, you will be assisting members with their pharmacy benefit plans. You will take inbound calls and answer questions regarding prescription insurance, medication coverage and mail order prescriptions so that our members better understand their coverage and options. Through your skills and knowledge, you will offer the solutions needed to help simplify their health care experience. You will have the opportunity to learn more about health care, while expanding your own experiences, and opening doors to additional opportunities within CVS! These positions will remain onsite at the Care site location for the duration of the assignment. We have a comprehensive training program to ensure your success on the team. This includes onsite training of 6 weeks. Training is created to allow you to experience hands on learning while also interacting with trainers, self-paced modules, and leadership engagement from day 1! Schedule options are designed to create a flexible work schedule for those balancing priorities in and outside of work. We are currently offering full time schedules ranging from 30-40 hours per week. Days off and hours may vary, though you will have a set schedule. Site hours are 7a-9pm (onsite). Required Qualifications: 1 year experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry, military experience) ∙ Computer proficiency in Windows-based applications ∙ Ability to problem solve in a positive, productive manner ∙ Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life ∙ Reliability and compliance with scheduling standards ∙ Ability to exhibit patience and empathy and express assurance and confidence ∙ Strong customer service skills, including courteous telephone etiquette and professionalism ∙ Strong oral, interpersonal and communication skills

  • Knoxville
  • Temporary & Contract
  • Negotiable

Pharmacy Healthcare Technician

Description: Performs order entry tasks and the related activities in support of the medication dispensing process. Key Responsibilities: Calculates and/or verifies the correct dosage based on the prescription Enters new and refill orders in a timely and accurate manner. Process orders based on the priority assigned Batch and print labels, forms and delivery tickets Prepare backup pharmacy orders Comply with a process that addresses all state and federal guidelines regarding medication labeling. Provide dispensing pharmacists with information regarding allergies and drug interactions, therapeutic duplications, and other items that the computer flags. Courteously assists all internal and external customers Consult with dispensing pharmacist regarding prescription order clarification, non-stock items, order entry problems or concerns. Complete all data fields according to pharmacy procedures including use of approved abbreviations. Follow all applicable government regulations including HIPAA. Assist with pharmacy workflow as needed Other duties as assigned; Job duties may vary by location. Management Responsibilities: None Physical Demands: May sit, stand, stoop, bend and walk intermittently during the day. May sit or stand seven (7) to ten (10) hours per day. May be necessary to work extended hours as needed. Finger dexterity to operate office equipment required. May need to lift up to twenty-five (25) pounds on occasion. Visual acuity to see and read fine prints. Specific vision abilities required by this role include close vision, color vision and the ability to adjust focus. Must be able to hear normal voice sounds. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role. Work Environment: Work in a climate-controlled, smoke-free internal environment.

  • Malvern
  • Temporary & Contract
  • Negotiable

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