Job Title: Customer Service Representative (Contingent - Onsite) Location: Onsite | Monday-Friday, 9:00 AM - 5:30 PM Contract Length: 6 months (with potential for extension) Overview We are hiring Contingent Customer Service Representatives for a full-time, onsite role. This is a 6-month contract position with the possibility of extension based on performance and business needs. Candidates must be comfortable working onsite five days a week. Remote work may be considered later, but is not guaranteed. After completing a 4-week training program, representatives will begin making outbound calls to members, followed by handling inbound calls as they gain experience. Key Responsibilities Respond to incoming calls and inquiries from patients and referral sources Make outbound calls to assist patients with products, services, and order needs Verify insurance coverage and process patient orders accurately Coordinate delivery and pick-up of medical equipment and supplies Maintain accurate records and patient documentation Provide excellent service and help resolve patient concerns Preferred Skills & Experience Knowledge of Medicare, Medicaid, and third-party insurance is a plus Experience verifying insurance and processing medical orders preferred Strong attention to detail, computer proficiency, and problem-solving skills Requirements High school diploma or GED Strong customer service and communication skills Comfortable with call monitoring and performance tracking No pre-scheduled PTO during the first 6-8 weeks Able to commute to the worksite daily (public transit nearby; confirm routes) If you're seeking a structured opportunity to develop your customer service career in a healthcare-related setting, we encourage you to apply!
